housing disrepair claims manchester Archives -
Posted on: Thu Sep 23 | 5:14 AM by: housing

How Can a Disrepair Claim Be Established?

When you make a claim for housing disrepair, you are effectively taking back control of your rented property and ensuring you get your landlord to make the necessary repair and maintenance works. It is the legal duty of your landlord to ensure your home is in good living condition; this means that if any part of the interior or exterior suffers damage, they will make sure necessary repairs are done. If your landlord has failed to uphold their legal responsibility towards you as a tenant, our No Win No Fee housing disrepair solicitors can help you make a claim.


We understand that the housing disrepair claims process can be daunting. You may also want to maintain a good relationship with your landlord, therefore, you may want to handle the repairs yourself. However, we do not recommend this; you may be entitled to thousands of pounds depending on the nature and extent of damage. Our housing disrepair claims solicitors can reach out to your landlord on your behalf to show that a disrepair claims can be established.

In order to establish a housing disrepair claim, you will need to prove that your landlord has failed to uphold their repair obligations by refusing to fix defects which they were aware of or ought to have been aware of within a reasonable time. It is, therefore, important that you notify your landlord of any disrepair issues in the home.

Reporting a Housing Disrepair Issue to Your Landlord

If there is a housing disrepair problem in your rented property, it is your duty to notify your landlord as soon as you discover it. You can do this via email, letter, text message or in person (though we recommend keeping evidence of your correspondence). When you report, it is important that you allow your landlord a sufficient period of time to fix the problem.

The nature of the disrepair will determine how much time you provide for your landlord. For instance, if a significant water leak may require more urgent attention than a cracked wall. If your landlord fails to respond on time and refuses to cooperate, you may be able to make a claim for disrepair if a reasonable time has elapsed.

What Evidence Is Needed to Establish Disrepair Claims?

The following evidence will be key to making a successful claim against your landlord:

  • A copy of your tenancy agreement;
  • Proof of correspondences – letters, emails, or texts – between you and your landlord;
  • Pictures of the damage, with dates where possible;
  • Receipts of any replacements made as a result of the disrepair;
  • Medical reports indicating any health problems you suffered;
  • Expert statement.

This evidence will help your solicitor build a robust claim on your behalf.

How to Claim Compensation from Your Landlord

Get in touch with us today if you believe your landlord has acted negligently towards disrepair issues in your home. We work with the best housing disrepair solicitors who can provide the expert advice and support you need to give your case a great chance of success. Once we have established your case, you will discover how easy the claims process can be, even during the pandemic. Your landlord owes you a duty of care; in order to establish your claim and seek compensation on your behalf, we will show that:

  • The damage was avoidableThis means that your landlord would have been able to prevent the damage. It is your landlord’s responsibility to maintain your home’s installations, including the water, gas, electricity and heating fixtures, but they did not and this may be deemed negligence.
  • Your landlord was aware of the disrepairIn some cases, your landlord may have known that the property was in a state of disrepair because they were either notified by the tenant or should have foreseen there was a need for maintenance and repairs. This means that when the disrepair began to put your life in danger, your landlord became guilty of negligence.

If your case falls into either of the above categories, you may be entitled to a housing disrepair claim and compensation for your suffering.

How Much Can I Claim for Disrepair?

Every housing disrepair claim is unique. Therefore, it is only normal that the compensation amount will depend on the nature of the case and extent of damage. For instance, the compensation awarded for damaged belongings will be different from compensation for pain and suffering. Other factors that can determine your compensation amount include the date you first issued notice to your landlord as well as the available evidence for your case.

You will generally be able to make claims for:

  • Damage to propertyMould and damp can cause damage to your personal possessions, including clothes, TVs and computers. If your belongings have been damaged as a result of disrepair, you can make claims for the cost and receive compensation.
  • Personal injuryNegligence on the part of your landlord can cause you injury or health problems. Some of the most common conditions due to housing disrepair include pneumonia, asthma and cold, as well as mental health problems like anxiety and depression.
  • InconvenienceCompensation claims for housing disrepair are not only designed for those who have suffered injury. You can be awarded compensation if the disrepair has caused you inconveniences. For instance, if you have been unable to cook or make use of the bathroom.

No Win No Fee Housing Disrepair Claims

After establishing your housing disrepair claim, we will likely offer you a no win no fee housing disrepair service. Under this arrangement, we will not take any payment from you until the successful end of your case. If we are able to help you win, a success fee (0-25% of your compensation) will be deducted from your final compensation award. In the event that you do not win, you will not pay anything.

We do not charge you a fee for the service we offer you, and you do not pay us any fee at any point of our service to you. Call us on our housing disrepair helpline today for expert advice and to find out how our no win no fee service can help you make a successful claim against your negligent landlord.


How We Can Help

We understand how negatively an uninhabitable home can impact your life. In addition to your precious possessions, it can affect your physical and mental health. This is why our solicitors are readily available to provide the support you need to get through this difficult time. When you contact us, we will offer free, no obligation advice to discuss details of your case with you and get you started.

If you are concerned about protecting the relationship you have with your landlord, you are not alone. We will fight with you to ensure you receive the justice and compensation you deserve if your landlord’s negligence has caused you suffering. Contact us by calling our housing disrepair helpline today or fill our free claims assessment form and one of our reputable housing disrepair claims solicitors will guide you through the claims process and represent you in your quest for justice.

For FREE housing advice, call

Call Us 0800 999 7440
Posted on: Thu Sep 9 | 10:26 AM by: housing

A Complete Guide On Housing Disrepair Helpline

Do You Live In A Social Or Private Rented Housing?

Has Your Landlord Failed To Carry Out Necessary Repairs? We can help, if you call our housing disrepair helpline today.

If you’re thinking about making a legal housing disrepair claim against your landlord, here’s a complete guide to the housing disrepair helpline. If your rental property is in disrepair and your landlord has refused to fix damages, call our housing disrepair helpline to speak to one of our no win no fee housing solicitors. 


Your landlord is obligated by law to ensure your rented home is fit to live in by completing necessary repairs. If you have reported the issue and believe you have a valid housing disrepair claim against a landlord for lack of repairs, we are willing to look into your case if you call our helpline.

What Leads To Housing Disrepair?

Most housing disrepair by landlords result from poor Maintenance. We all deserve to live in a healthy environment that is free of hazards. No one can be comfortable living in a poorly maintained property but unfortunately disrepair gets worse overtime, and can lead to more injury.

Poor maintenance could lead to a number of health problems including, emotional trauma such as anxiety and depression, trips and falls, carbon monoxide poisoning, asthma, pneumonia, gastrointestinal problems or electrocution from faulty wiring.

Housing disrepair compensation claims require enough evidence. For housing disrepair claims manchester or across the UK, a tenant must be able to establish that:

  • The apartment is in a dilapidated condition.
  • The Landlord ignored repairs after contacting him severally. This may include letters, emails or voice messages.
  • The current living condition affected the quality of your life and that of your loved ones.
  • The disrepair directly caused your illness, injuries or mental strain.
  • The items to be replaced got damaged as a result of delayed repairs. Evidence needed to advance in your claim must be provided, such as pictures, medical bills, receipts etc.

Making A Housing Disrepair Claim Against Your Landlord

Housing disrepair happens when the condition of your rental property deteriorates and becomes unfit to dwell in, and possess a threat to you and your family. A disrepair may be either an issue with the interior or exterior of the property or both. It could be problems with mould or damp, insect infestation, electrical hazards, drainage or plumbing issues, broken stairs or elevators that may lead to home accidents, etc.

Once you have complained to your landlord or reported issues with no timely renovations or repairs, a tenant can take legal action. If your repairs are overdue, we can help you with making a housing disrepair claim. In processing your claim, our housing disrepair solicitors London no win no fee will offer the best legal service if you are eligible. You can claim using our housing disrepair helpline.


Steps To Dealing With Disrepair In Your Rental Home.

Tenants can make a claim against their landlord during or after their tenancy period. In a housing disrepair claim, the total compensation you receive will depend on the seriousness of your injury or damages, for instance trips and falls from unsafe stairway or other dangerous home accidents that lead to loss of life may incur higher compensation award.

  • Identify The Disrepair: Identify disrepair and ensure that your landlord is liable for them. A landlord will not be responsible for damage caused by tenants.
  • Report Disrepair Problems To Your Landlord: This is the very first step as you won’t have a valid disrepair claim if the landlord isn’t aware. Once the issue is reported, give him time to remedy the situation. Tenants have within 6 years to make a housing disrepair claim, except when it involves a personal injury then you can claim within 3 years. You could begin  by making a verbal request.
  • Submit A Formal Complaint: Submit a formal complaint to your housing association or private landlord. If the landlord ignores you for no reason, then make a formal complaint by sending a written note or email stating the exact repairs, and explaining the effects the dilapidating condition has had on you or your loved ones. This should spur him into action else you could take legal action against him if he refuses to fix repairs.
  • Contact Your Local Council: Try reaching out to your local council who can instruct your landlord to carry out immediate repairs.
  • Contact Our Housing Disrepair Helpline: If you do not want your local council to handle your disrepair claim, contact our housing disrepair helpline on 0800 999 7440 and we can make a claim on your behalf.
  • Choose A Solicitor: Find the right disrepair claims solicitor or we can assign one to you if you decide to take legal action against your landlord.
  • File A Lawsuit: A claim is filed on your behalf if you are eligible and your negligent  landlord will be issued a warning notice.
  • Notify The Landlord Or Housing Association. The lawyer will notify the landlord on your behalf.
  • Gather Evidence To Support Your Claim: Evidence needed to advance in your claim must be provided, such as pictures, medical bills, receipts etc.
  • Negotiate Settlement: Our solicitors will try to resolve the issue out of court and ensure he helps you get full compensation for damages.
  • Proceed To Court: A large percentage of claims are settled out of court if the landlord takes responsibility for his actions.
  • Seek Expert Testimony: Seek Expert opinion that can prove that the devastating effect of housing disrepair on occupants can lead to ill health.
  • Get Maximum Compensation: If the court rules in your favour, then you will be awarded full compensation.


What Tenants Can Claim In A Housing Association Disrepair.

Tenants can sue a housing association or private landlord for any injuries caused by disrepair and can claim compensation for damages. Disrepair claims by tenants may not be valid without sufficient proof to support it. Compensation amounts differ for disrepair claims but could be higher if a rented apartment is infected and serves as a threat to occupants with young children. You can claim compensation for the following:

  • Damaged Properties: You can claim compensation for any damages done to your personal properties such as clothing, carpets or appliances that were destroyed due to electrical defects. Claims for disrepair require proof that your personal belongings were damaged and your living conditions deteriorated.
  • Inconveniences: You can claim for inconveniences caused by daily living conditions. Money awarded for any discomfort may be calculated as a reduction from your next rent or could receive a cash sum for the period of time you suffered disrepair.
  • Personal Injury: If the unbearable condition of your rental property has lead to an injury or your loved one fell ill due to disrepair, you may be entitled to compensation. For instance, you can be compensated for ill health if you sue your landlord for mold uk
    Mold growth in your apartment can cause a number of health issues if not addressed on time. You can compel the landlord to complete repairs and also compensate you for pain and suffering, injuries, damage done to emotional wellbeing and hospital bills incurred during treatment.

  • Other Expenses: You can receive money for other expenses such as loss of wages, cost of moving into another property or money spent if you had to carry out some repairs yourself. All other expenses not mentioned can also be factored into your claim depending on the extent of damages like cost of physiotherapy if applicable.

Generally, you can claim compensation for any structural defects, damps and mould, lack of heat and cooling system, broken stairs, doors and windows claims etc. Contact us for a no win no fee housing disrepair compensation claim and our solicitor will help you through the process, from the start to finish of your case.

Get Help, Contact Our Housing Disrepair Helpline Today

You don’t have to be at the Mercy of your landlord when you can seek justice. We have a team of the best housing disrepair solicitors, who have helped many tenants to get justice across the UK. Our housing disrepair solicitors no win no fee funding option gives every tenant the opportunity to seek justice and fix their home repairs.

When You Call Our Housing Disrepair Helpline, We Will:

  • Access Your Claim.
  • Give You Initial Free Advice.
  • Go Through Your Tenancy Agreement.
  • Inspect The Poor Condition Of Your Home.
  • Prepare A Specialist Report.
  • Gather Evidence.
  • Contact A Surveyor To Spot Needed Repairs.
  • Contact Your Landlord To Fix The Needed Repairs Within A Given Time.
  • Attempt To Negotiate Maximum Settlement For Your Disrepair Claims Out Of Court.
  • Follow Court Proceedings.
  • Assign One Of Our Housing Disrepair Solicitors To You.
  • Ensure Repairs Are Completed.
  • Help You Get The Maximum Compensation You Deserve By Factoring In Damages And Injuries Incurred.

For FREE housing advice, call

Call Us 0800 999 7440
Posted on: Tue Aug 31 | 7:57 AM by: housing

Housing Disrepair Claims Manchester Guide

Housing Disrepair 

Housing disrepair refers to a condition where an individual’s rented property is not in ideal living conditions being in a state where it needs repairs for comfort and safety of the occupants.


Thus, a house is said to be in a ‘state of disrepair’ if the house has not been adequately maintained by your landlord such that the place is unfit to live in and repairs are urgently needed to make the place safe for the occupants. 

The housing disrepair may be damage to one room or area of the house, significant damage to multiple rooms or even the entire property such that you are unable to make use of your property as a result of landlord negligence. You may suffer significant damage to your furniture, clothes, vital documents and other personal belongings.

Disrepair also covers issues like structural defects, gas or water leaks, mould and damp, insect or vermin infestation, faulty electrical appliances which can also negatively impact your health making your home unsafe for living.

In these cases, you may have strong grounds to make housing disrepair claims.

Our expert solicitors in housing disrepair claims in Manchester are ready and willing to help anyone living in the city of Manchester facing such issues to get the justice they deserve.

What Are Housing Disrepair Claims?

If you are living in poor housing conditions or a badly maintained rental property and the landlord has failed to carry out the necessary repairs to keep the house in good condition thus causing serious implications to your health, finances and security, then you can take legal actions against the landlord or housing association.

All landlords have a duty to their tenants to ensure that their property is maintained to a reasonable standard of repair and when they fail in such duty, then a claim for disrepair can be made.


We believe that landlords and social housing providers should not get away with negligence and this is why we are here for you. We will ensure that the repairs you seek for your safety, comfort and health will be carried out according to your tenancy agreement and claim a settlement payout on your behalf for the inconvenience, distress, financial losses and embarrassment their negligence has caused you.

What Constitutes Housing Disrepair?

  • Mould and Damp
  • Leaks
  • Structural Cracks
  • Vermin and insect Infestation
  • Condensation
  • Drainage problems and flooding
  • Poor ventilation
  • Nonfunctional heating system
  • Poor security

Why Should I Make A Housing Disrepair Claim?

You should make a housing disrepair claim because it is your legal right to do so if your landlord’s negligent attention to your rented property has caused you embarrassment, inconvenience, loss or damage of property, health problems as well as general unsafety. 

According to the Landlord and Tenant Act (LTA) 1985 Section 11, there are several obligations the landlord owes his tenants which include

  • Ensuring that the property is in good state of repair structurally
  • Ensure that the house is mould and damp free
  • Ensure that all installations for water supply, gas and electricity are working properly and safe to use.
  • Keep the home free from vermin or insect infestation
  • Ensure that sanitation facilities are in good working condition
  • The roof and plaster-work are maintained and there are no leaks 
  • You have sufficient security
  • Ensure that the house has a working heating system

If you live in a house which is in a state of disrepair in Manchester, our housing disrepair claims Manchester solicitors can help you make a claim. Not only will our housing disrepair solicitors make a compensation claim for damage to your possessions, illness, injury, or any financial losses you have incurred, we will also make a claim for those repairs to be carried out for your safety and comfort.


Health Problems Associated With Housing Disrepair

There are certain health issues which can arise as a result of a poorly maintained home. These include;

  • Aggravated asthma
  • Pneumonia
  • Carbon monoxide poisoning
  • Upper respiratory tract infections
  • Anxiety and depression
  • Gastrointestinal problems
  • Trips and falls 
  • Electrocution

If you or any of your loved ones have suffered from any health issues as a direct result of your home being in a state of disrepair, please reach out to us as we are very much available to assist you seek justice for the wrong done to you and see that you are deservingly compensated.

Housing Disrepair Claims We Handle In Manchester

Some of the housing disrepair claims our housing disrepair claims Manchester solicitors undertake include;

  • Damp and mould claims
  • Gas and water leaks claims
  • Structural defects claims
  • Subsidence claims
  • Unsafe flooring
  • Pest and vermin control claims
  • Faulty Heating System Claims

How Do I Make A Claim For Housing Disrepair?

In order to a make a claim for housing disrepair, you need to demonstrate that;

  • Your property is in a state of disrepair
  • You have made complaints to your landlord
  • Your landlord has failed to respond positively to your complaints and set the house in order
  • You have suffered physically, psychologically or financially as a result of your landlord’s negligence

Our housing disrepair solicitors in Manchester will make a professional evaluation of your claim and if we are convinced, we will proceed to make the claims on your behalf. We will give you a housing disrepair legal advice and also make known to you what documents are necessary to make your claims during our free consultation session.

Even if you’re not sure whether you have a claim or not, you can call one of our specialists on our housing disrepair helpline and we will give you free legal advice on whether or not you have strong grounds for a disrepair claim.


What Compensation Can I Claim For My Housing Disrepair?

The amount of money you can get as compensation for your housing disrepair claim differs from one housing disrepair claim to another. Factors that influence your settlement fee include;

  • The type of house you are living in
  • Means of renting the house- either privately or through social housing 
  • The extent of the state of disrepair
  • The impact of the poorly maintained home on your health and wellbeing
  • Financial losses as a result
  • Emotional distress and embarrassment caused by the disrepair
  • How long the property has remained in its disrepair state

While making claims, you can sue the landlord for mold and damp, damage to belongings, personal injury or any other disrepair claim. They will also have their different compensation payouts.

No Win No Fee Housing Solicitors

Our highly experienced solicitors will give you the strong legal representation to win your claim, get the right amount of compensation and see to it that the needed repairs are carried out. 

Our no win no fee housing claim solicitors will undertake your housing disrepair on a condition fee agreement. This means that you will not pay us or make any form of legal fees during the claims process. You can actually make claims without any financial implications to you. 

Only if your claim is successful, will we take out 25% of your total compensation award as success fee while you get the rest. On the other hand, if your claim is not successful, you won’t have to pay a penny. 

We are here for you; our dedicated, friendly and understanding solicitors are willing to stand by you and fight for the justice that is rightfully yours. Please contact us today on our housing disrepair helpline for a free claim assessment so that we can proceed to make that claim.

For FREE housing advice, call

Call Us 0800 999 7440
Posted on: Thu Aug 19 | 11:57 AM by: housing

How Solicitors Help Tenants with Compensation Claims in Manchester

Every tenant across the country has the right to live in a property that is fit for human habitation. This means that the property must be in a good state of repair, and free from anything that could cause harm to the tenant. If your landlord has failed to fulfill their responsibility to maintain the structure of your home and ensure you are safe and comfortable, you may be entitled to a claim for disrepair.


We work with a panel of specialist housing solicitors Manchester who have successfully managed disrepair claims on behalf of tenants. Our disrepair claims solicitors regularly advise tenants of their rights and have built a reputation for delivering practical and comprehensive resolutions for tenants in Manchester. You do not have to put up with your landlord’s failings; our housing disrepair solicitors will help you understand your rights.

Let us discuss some of your rights when it comes to your tenancy, disrepair problems, and landlord-tenant disputes.

Setting Up a Tenancy

Under the UK housing law, there are certain statutory obligations that landlords must comply with. Some of these include:

  • Gas safety
    It is the duty of a private landlord to ensure that gas installations are safe and the gas safety certificate is renewed every 12 months. They must keep copies of the certificate and inspection report, as well as records of any works carried out.
  • Property inspection
    According to Section 11 of the Landlord & Tenant Act 1985, landlords are under obligation to perform comprehensive repairs, inspect their properties and keep records of any inspections done before renting out the property. Landlords must perform any necessary repairs before tenants move in.
  • Tenancy agreements
    The importance of a tenancy agreement cannot be overemphasized. Landlords must realize that the tenancy agreement is a legally binding contract and sets out what is expected of landlords and tenants.

Housing Disrepair Problems

Landlords must comply with their repairing obligations. Under Section 11 of the Landlord and Tenant Act, landlords are under obligation to keep the following in repair:

  • The structure and integrity of the property, including the foundations, walls, windows, and drains.
  • Gas and water pipes, boilers, electrical wiring, radiators and fitted heaters.
  • Baths, sinks, basins, and toilets.

    A landlord who fails to meet these legal obligations is in breach of his or her duty to repair their property, which can put tenants at risk in any of the following ways:

  • Fatalities due to electrical problems or gas leaks
  • Respiratory conditions like asthma caused by damp and mould
  • Injuries due to poorly maintained walls and floors.

If you or a loved one has suffered any health issues as a result of the rented property’s poor state of repair, seek legal advice as soon as possible. Our housing disrepair claims solicitors will guide you on how to claim compensation from your landlord and walk you through the claims process.

How to Handle Housing Disrepair Problems in your Rented Property

If there is a problem in your rented property, you need to notify your landlord as soon as possible.

  • Notify your landlord in writing via a letter or email so that there is a record that you have reported the disrepair problem and the date of this report.
  • Give your landlord a minimum of 21 days to respond to your notification.
  • If they respond, give them a reasonable amount of time to perform the required repair works on your rented property.

If your landlord has failed to respond to your notice of disrepair, do not hesitate to contact us so that our housing disrepair solicitors can advise you on what you need to do to secure a positive outcome.

Making Housing Disrepair Claims

If your rented property has fallen into a state of disrepair through no fault of your own, it can be a source of concern, especially when it puts your health at risk. The panel of specialist housing disrepair claims Manchester solicitors can act on your behalf to make a claim against your landlord to obtain the financial compensation which you deserve.

Our specialist solicitors can help you make compensation claims for:

  • Property damageIf your clothing, curtains or bedding have been damaged by damp or mould, or your furniture has been destroyed as a result of water leaks from burst pipes that your landlord has failed to fix, we can help you sue landlord for mold UK and make a claim for compensation. Disrepair claims by tenants can also be done if the rented property is damaged while repair work is being carried out.
  • Health problemsHave you suffered health problems as a result of the poor state of repair in your rented property? Armed with the facts of your case, our specialist solicitors will help you build a robust case to demonstrate the link between the disrepair and the health problem you suffered. This is known as causation.
    The housing disrepair problem does not have to be the singular cause of the health problem you suffered, but must be a contributing factor. Our solicitors will provide the legal advice and support you need to make a successful personal injury claim.
  • Inconvenience and abatementHave you been unable to use part or all of your rented home as a result of disrepair? You may be entitled to a reduction or refund of your rent. This is known as abatement.
    The value of the rent abatement will depend on how much of your home was in poor state of repair and uninhabitable. If all of the house in uninhabitable, then you may be entitled to 100% abatement. Depending on your situation, you may also be able to pursue a claim for disrepair for the inconvenience you have suffered.

What Can I Do Next if I Want to Sue My Landlord?

In addition to notifying your landlord about the disrepair and allowing a minimum of 21 days for him or her to carry out repair works, here are a few things to keep in mind:

  • Take photographs of parts of the house affected by the disrepair problem;
  • Keep records of all correspondences, including text messages, emails and letters to your landlord, as well as the dates of any correspondence and responses;
  • If the housing disrepair has caused you health problems, ensure you keep notes from the GP;
  • If at any point you feel forced to make the repairs yourself, ensure you keep the receipts as proof;
  • Contact us as soon as possible if you do not get any response from your landlord.


Will My Landlord Take Action Against Me For Making a Claim?

It is illegal for your landlord to attempt to evict you from their property simply because you are asking for repairs to be done. We understand that making a claim against your landlord because of the poor state of repair of your rented home can be daunting. Keep in mind that you have certain rights as a tenant; when you sign a tenancy agreement, your landlord agrees to keep the property in good order and ensure the required repairs are done in a timely manner.

As a tenant, you should not withhold rental payments while pursuing housing disrepair claims, as this could give your landlord legal grounds to commence eviction proceedings against you for non-payment of your rent. Your landlord must also follow specific procedures if they wish to increase the rent and when they plan to do so.

If your landlord attempts to make you feel intimidated as a result of the housing disrepair claim you are making against him or her, let us know so our solicitors can help you approach the situation in the best way possible. You can rest assured our specialist solicitors will always prioritize your best interests as a tenant and protect you from mistreatment by your landlord.

No Win No Fee Housing Disrepair Claims

A No Win No Fee agreement is a simple way of ensuring you do not suffer any further financial burden if you need to take legal action for housing association disrepair or disrepair against your private landlord or local authority. We work with No Win No Fee housing claim solicitors who are particularly experienced in handling different types of disrepair claims.

Our No Win No Fee housing solicitors understand how distressing it can be to live in a house that is unfit for purpose. For parents with children, the family can be easily exposed to a health risk, and cause significant stress and anxiety. Whether your landlord is a local council or housing association, our No Win No Fee solicitors property damage can make a claim on your behalf if they ignore your notice to fulfill their repair obligations.

For FREE housing advice, call

Call Us 0800 999 7440

How We Can Help

We believe that every victim of housing disrepair has the right to seek justice. When you contact us, we will arrange for a free, no obligation consultation with one of our No Win No Fee housing disrepair solicitors. Fill our free claims assessment form or contact us today on 0800 999 7440 to find out how our friendly housing disrepair claims solicitors can help.

Posted on: Thu Apr 22 | 6:17 AM by: housing

What Are Housing Disrepair Protocols ?

Housing Disrepair Protocols

Usually, in most tenancy agreements or leases the landlord is responsible for repairing and maintaining the exterior structure and common parts of a building. Even if this is not spelt out in your agreement, landlords are generally required by the law to ensure that homes are safe to live in. 

Tenants on the other hand are expected to use their homes in a tenant-like fashion by keeping the home in a good state of repair. For example, keeping the house reasonably clean, using fixtures in the home properly or handling minor repairs themselves.


Housing disrepair should normally not result in any dispute if landlords, as part of their responsibility, comply by carrying out repairs when needed.

What is housing disrepair?

Housing disrepair basically means a rented home or any other rented accommodation that needs repair for it to qualify as safe and habitable for tenants to live in. If you are living in a rented accommodation that requires repair, you could seek compensation for the inconvenience. This is typical in situations where the landlord has acted negligently and failed to keep to his own side of the agreement(fixing repair problems)

























What is a housing disrepair claim?

A housing disrepair claim is a type of lawsuit that usually involves a tenant taking legal action against the landlord for failing to fix damages on the rented property. If you have reported or made a complaint to your landlord about the disrepair, and you have given him enough time to fix it, and he still ignores you. Then making a housing disrepair claim is the appropriate thing to do. You should never have to put up with degrading or unhealthy living conditions.

start a claim

What does Housing disrepair protocol entail?

Housing disrepair protocols basically describe the action that the court expects each party to follow in the housing disrepair claim before proceeding to the court. The reason for this is to enable the interaction between them and hopefully allow them resolve the issue quickly. 

Prior to a claim, the tenant is required to send a letter to the landlord called an early notification letter, warning them of possible court action. Thereafter, the tenant will give the landlord a reasonable amount of time to work on the complaint. The landlord has 20 working days to respond. If the response is not satisfactory, or the problem is not resolved, the tenants can now apply to the county court. 

A letter of claim should contain the following:

  • The tenant’s name, address of the property, address of the tenant if it is different from the one in the dispute, contact telephone number.
  •  Detail of the effects, including defects outstanding
  • A detailed history of the defects, and also any attempt to rectify them
  • Details of any notification previously given to the landlord
  • The effects of the defects on the tenant including any personal injury claim
  • The name of a proposed expert
  • The proposed letter of instruction to the expert (there is usually a standard letter in the protocol)
  • Details of special damages (the tenant should by payment of compensation be put back in a situation he would have been in if there was no breach of the lease)
  • The tenants disclosure to any relevant document that is readily available
  • Request disclosures from the landlord of all documents relevant to the disrepair.

The Landlord’s Response

The normal time limit for a response from the landlord is 20 working days of receipt of letter of claim. The landlord’s response should enclose details of all relevant records or documents and response to the tenant’s proposal about the expert. If after the time limit there is no response from the landlord, legal proceedings can be issued as soon as the tenant has enough information to help them do so.

Admission or denial of liability 

Whether within the landlord’s response or within 20 working days of receiving the expert’s report the landlord should:

  • Indicate whether liability is admitted or disputed
  • Make any allegation about lack of notice or difficulty with access
  • Send a full schedule of intended works with anticipated start and completion dates and a timetable
  • Make an offer of compensation and cost
  • Experts and the protocol

There are detailed stages in the protocols regarding instructions of an expert. Both the landlord and the tenant should attempt to agree on a single expert. Where this is impossible, a joint inspection by their individual experts should be agreed.

Cost and the protocol

If the housing disrepair issue is sorted out before going to court through the use of the protocol, the landlord should pay the tenants cost and expenses within reason. Just like all legal matters, the court expects legal action to be the last option, so consideration of Alternative Dispute Resolution is seen positively. Alternative Dispute Resolution could include mediation, attribution or early neutral evaluation

Housing Disrepair solicitors

At Housing Disrepair Claim, we work with some of the best housing disrepair solicitors available. They have a lot of experience in defending the rights of tenants for a very long time. We understand how disruptive it can be when a landlord refused to repair faults or hasn’t kept to the lease agreement. We also   understand the impact that this might have on you and your loved one and that is why; we make sure you get quick results wherever possible. 

Our housing disrepair lawyers can help you re-claim your rent and any cost you have spent in repairing your rented home.

Housing disrepair is not limited to only physical deterioration. It can be rat infestation, mould problem, broken boiler, or leaking gutter to mention a few. Whatever the problem that prevents you from enjoying your rented home our team of experienced solicitors and surveyors are here to help you and guide you to ensure that you are compensated for what is your right. 

No Win No Fee agreement  

One of the advantages of working with our solicitors is that they offer their services on a no win no fee basis for tenants. We are well aware that a lot of people living in properties that are in a state of disrepair may not be able to afford to pay the legal fees required to do all this work. Oftentimes, these persons are seen enduring poor living conditions as a result.

A No win no fee housing disrepair means that you do not have to pay until we recover all cost from the landlord. Our solicitors will take a percentage fraction of any compensation received. Our initial evaluation of the property will give you a good idea of whether or not we are going to be successful or whether we would wish to proceed with the case. If we take on a case, and we are successful, that is the only time you are required to pay. Likewise if we are unsuccessful, you do not owe us anything. 

You can also claim for items that are damaged or destroyed because of poor conditions or during repair works, in this case you will be covered by the no win no fee solicitors property damage.

How to claim compensation from your landlord? 

   The first thing to do if you want to claim compensation for housing disrepair is to have an initial interview via telephone with your solicitors. Thereafter they will come to the property to inspect it themselves. This is so that they can make quick and accurate assessment of the property and inform you on whether or not you have a valid claim. 

If you choose to work with one of our housing disrepair solicitors, you can be rest assured to have a successful case as we have recorded a very high success rate over the years. 

The next step is for us to write to your landlord informing them of the make the necessary improvement to the property. Additionally, they will be informed that if they do not make necessary work, then they will be taken to court where they will be given an order to those improvements, and also compensation for you and your family. 

When it comes to compensation, this is basically calculated by the nature and degree of the disrepair and also by the length of time in which it has persisted. It is important to note that taking action against a landlord does not in any way affect your tenancy. Your landlord does not have the right to evict you or take any other action against you if you complain about disrepair or if you instruct solicitors to help you take legal action. Your landlord can only take action against you if you breach your tenancy conditions and agreement.  

 Contact us today 

Feel free to fill our free assessment form with the details of your issues and we will get back to you within 24hours to discuss how we can help you. Alternatively, you could give us a call on our housing disrepair helpline and we would be on hand to attend to all your queries.

Don’t live in disrepair when you can always get repair!


Posted on: Thu Mar 18 | 7:29 AM by: housing

What Housing Repair My Landlord Is Responsible For?

Housing Repair

Your Landlord is responsible for most of your home repair needs. Whether it is included in your tenancy agreement or not, your landlord is usually liable for fixing most damages. Tenants also have responsibilities if any damage is caused by them or their family members. For rented apartments, housing repairs include both the interior and exterior structures whether minor or major damages.


These responsibilities may include:

  • The outdoor repairs including the foundation of the house.
  • Drainage, and external pipes.
  • Windows, doors, vents, chimneys, unsafe stirs, entrance, roofs, lifts.
  • General rewiring and electrical installations.

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On the other hand, indoor repairs range from:

  • Internal plumbing.
  • Heating system. Too hot or too cold environment.
  • Normal wear and tear.
  • Appliances like boilers, refrigerators, Air conditioning units, etc.
  • Baths, Sinks, and walls.
  • Gas appliances etc.
  • Indoor and outdoor decorations.
  • Electrical faults.

After repairs, he is also responsible for any other renovations if needed. Any repairs that your landlord is responsible for cannot be passed to you. The landlord should be informed about any problems so they can make repairs on time. All repairs must be reported to him accordingly so that the extent of the damage can be contained. Responsibilities apply to all private landlords and housing associations. These repairs have a tenable timeline for completion and they must do what the tenancy agreement says.

Extralegal Responsibilities also include:

  • Waste disposal.
  • Water supply.
  • General upkeep.
  • Other shared facilities covering houses in multiple occupations (HMOs).
  • Any other necessary Adjustments.
  • Floods and leaks.
  • Addressing private nuisance.

This occurs when anything in other parts of the building with common boundaries owned by the landlord interferes with using your home or enjoying it. For instance leakages or damages that may affect your roof or flat causing damages to your close living space.

What is Housing disrepair?

  • Housing disrepair is when a rented apartment in a state of bad structural condition that may cause physical, mental, or health damages that needs repair.
  • If your landlord is aware of the problem but won’t repair them, this can certainly lead to housing disrepair. Housing disrepair may also occur when a landlord refuses to fix the damage that wasn’t caused by you, especially if it is entirely his responsibility.
  • Tenants can make a claim for compensation for any inconveniences caused as a result of the damages. The landlord can’t ignore his responsibilities as set out by the law.
  • Each repair agreement is backed by law therefore a tenant has the right to claim any reimbursement for discomfort. According to the defective premises Act of 1972, the duties of the landlord are to maintain the standard level of care and to avoid defects or injury in your home. He also has a right to access your apartment for work repairs. The right is owned by you and your family members especially if the landlord was already aware of the damages without reporting the problem to him.

Repairs Tenants Are Liable For

As a tenant, you are also responsible for maintaining the home. This is important because the apartment should be in good condition for others to inhabit when you leave. Sometimes your landlord can fix damages you cause but charge you for it by deducting from your rent. Other times you may be required to pay the fees immediately.

So be careful to look after your home by:

Checking your electrical appliances often.

  • Fixing furniture damaged by you or your family members.
  • Repairing blockages in drains and toilets.
  • Keeping your external environment clean for example, gardening.
  • Checking other safety routines like blowing out burning candles before you leave the house.
  • Avoiding any negligence and carelessness.
  • General Maintenance.
  • Avoiding any nuisance caused by crowding the apartment.
  • Providing access to contractors to get work done to avoid further serious damage.

When A Home Is Fit For Human Habitation

Damages can occur before, during, and after the start of your tenancy in an apartment. The landlord is susceptible to make sure the house is fit for people to live in. If the environment is unfit, your home isn’t safe to occupy and it is the responsibility of the landlord to make it suitable for you before moving in. Repairs should make living conditions conducive for residents.

An apartment is fit for people to live in when:

  • There is a good and safe water supply.
  • There are no problems with pests like bugs, cockroaches, rats, etc.
  • There are smoke dictators, alarms, and gas safety in the building.
  • There are adequate electrical installations.
  • There is no mold or dampness on the walls or ceilings of the property.

What To Do When You Notice a Damage In Your Rented Apartment

  • Reporting repairs is one of the terms and conditions in your tenancy agreement.

You need to have records of the extent of damage in the apartment to be able to take further action. You must contact the homeowner to ensure that he is aware of the situation. Include the level of repair you want and the expected time frame for it to be done. You may also remind them about their obligation to fix damages. Proofs must be provided to prompt a quick response from the landlords.

  • Take screenshots or pictures of minor or major repairs.
  • Send a note, letter, or message to your Landlord.
  • A report from a doctor showing any health hazard.

What Happens When Your Landlord Won’t Do Repairs?

What do you do when your landlord refuses to fix damages in your rented property? It is uncomfortable to live in an apartment with leakages and damages that pose a threat to your living conditions.

How To File A Disrepair Claim

When it comes to the state of your rental accommodation, you can make a case against your landlord. Tenants are protected by law even if they want to reclaim damages If you have had any bad housing experience in your rented apartment that may lead to any dangers but were not addressed by the landlord you can make a claim for it. You are entitled to certain privileges set out in your .tenancy agreement and backed up by law. Disrepair such as molds can be hazardous to your health and must therefore be considered an emergency. This type of harmful damage can be neglected by the landlord due to carelessness.

To know how to file a disrepair claim:

  • Your duty is to first report your concern to the landlord.
  • Know the extent of the damages caused.

There must be a piece of evidence showing a dangerous or harmful problem in the apartment. Make sure you keep a record of your medical bills, and other valid documents to support your claim. Store emails and other files that can 

  • Notify the landlord again.

As the claimant, if you notify the landlord and he still doesn’t fix the damage you must take further actions.

  • Contact your local authority: They can take action against any nuisance caused by the homeowner.
  • Contact a solicitor for advice: An experienced lawyer can help you with a written agreement that confirms your claims and swing into legal action. If you do the repair work yourself, you are still eligible to claim the funds spent on those repairs.

How To Claim Compensation From Your Landlord

You can take action against the landlord based on the severity of the damage. One way to do that is to check if there was carelessness on the part of the landlord. A solicitor will assist you in gathering proof if there was any neglect by the landlord. You may decide to wait until your tenancy ends before you claim compensation. You have up to 3 years from the day the repairs should have been done to claim personal harm. Compensations may include:

  • Compensation for your personal properties destroyed during repairs or as a result of leakages.
  • Replacing items that were destroyed.
  • Deduction or refund of rent.
  • Payment for a harm to your well-being.

Negligence and Nuisance Claims

Negligence can lead to personal injuries or defects. The court has every right to order your landlord to commence repair work during your tenancy. Regardless of your claims please note that you do not have the right to hold on to your rent because your landlord didn’t repair the damages. Your landlord can take major steps to force you out of the accommodation if you do.

  • No-Win-No-Fee Housing Disrepair.

No Win No Fee means any statutory services provided by a law firm to a claimant without paying legal fees until you win the case. In other words, you can make housing disrepair legal claims without paying anything upfront.

The implication is that you do not pay a fee if you do not recover anything in the case. Reach out to us today, to know if you’re eligible so we can help you make a claim regarding your housing disrepair. Housing disrepair claim solicitors are responsible for looking into and resolving such claims on your behalf. Our No win, no fee Housing disrepair claims solicitors are available for you to make your claim. We are a no-win-no-fee property damage solicitors.

  • Pay a percentage-based fee.

For FREE housing advice, call

Call Us 0800 999 7440

Best Housing Disrepair Attorneys

We can help you get the best housing disrepair solicitors for a claim against your Landlord. We have the best housing disrepair lawyers who can advise you on how to make your claim. Contact our housing disrepair helpline on 08009997440 to start your claim today. To get a free claim assessment please visit us 


Posted on: Thu Jan 21 | 12:55 PM by: housing

How To Claim Compensation for Disrepair in Social Housing?

Housing Disrepair Compensation

Living in rented property that has fallen into disrepair could pose hazardous and life-threatening harm to normal living. What is even worse is when your landlord has refused to or is feeling unconcerned about your complaints. In situations like this, tenants are often eligible to file housing disrepair claims against their landlords. 

If your landlord has failed to repair faults in your home, you may find that your home soon becomes damaged and unfit for living. All landlords have a legal obligation to maintain the structure (whether exterior or interior) of their property to a reasonable standard of repair.


What is social housing?

Social housing refers to affordable housing plan accommodation made available to people with low incomes or particular needs. This type of housing plan is otherwise known as council housing properties and most of the accommodation/houses are usually owned by the state, or by non-profit organisations.

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What is Social Housing disrepair? 

Social Housing disrepair is when a property under the social housing plan/ council housing falls below the current minimum standard of what is considered a habitable home fit for living. In clearer terms, social housing disrepair can simply mean when a social housing property is in need of essential repairs. 

In the UK, before a Housing Association property or property under social housing can be considered up to standard and deemed fit and habitable, it must comply with the Housing Health and Safety Rating System (HHSRS). The HHSRS is a risk assessment system or evaluation tool that aids the government in identifying and tackling potential risks and hazards to health that are most likely present in housing properties. This is in a bid to make dwellings healthier and more safer to live in.

Housing disrepair compensation claim 

It can be very distressing living in a house with so much disrepair as the quality of your life could be greatly affected. It is your landlord’s obligation (required by law) to: 

  • Ensure that the structure and exterior of the house, including drains, gutters and external pipes are in good condition.
  • Ensure that installations are kept in repair and working properly including sanitation facilities (toilet, sinks, basins)
  • Ensure your house is free from damp and mould
  • Ensure you have a working heating system
  • Ensure you have safe access to electricity, gas and water
  • Ensure your home is free from insect infestation

If your rented home has suddenly become unsafe and unsuitable for living due to disrepair, you can claim housing disrepair compensation. Whether you’re living in a privately owned property or you are a social tenant living in a housing association ( state or council-owned property), you can claim compensation for housing disrepair.

However, you can’t claim for housing disrepair if it cannot be proven that your landlord acted negligently or breached the duty of care and caused you a reasonable degree of suffering. For example, you must have reported the disrepair to your landlord and given him ample time to make these repairs. If your landlord fails to carry out the necessary repairs; this could be considered housing.

To start a social housing disrepair claim:

Wondering how to claim compensation from your landlord in social housing? It is important to seek the help of some of the best housing disrepair solicitors in UK. These legal experts are experienced in making disrepair claims and will act on your behalf and contact your housing association with regards to the housing association disrepair. 

First, you would need to present evidence that your landlord is aware of the disrepair and has chosen to ignore you. Also, evidences such as photographs or receipts showing the cost of repairs you have undertaken personally or cost of purchase of items you replaced due to your landlords failure to fix repair will also be collated.

Having investigated your case, our No Win No Fee housing disrepair claims solicitors will weave all evidence together to develop a strong claim and ensure that the repairs are carried out and compensation recovered. 

Who is responsible for Social Housing disrepairs?

Housing Associations, housing trusts, including all landlords under social housing associations are responsible for Social Housing disrepairs. If your home rented from a social housing landlord falls into a state of disrepair, your landlord owe you the duty of making sure your property is in an acceptable shape.

What can I claim for Social Housing disrepair?

Disrepairs in social housing can lead to damaging consequences. If you have suffered due to failure on the path of your landlord, generally, you can recover compensation for the following;

  • Damage to belongings – If your disrepair has caused damage to some of your personal belongings, you can recover this damage in your claim for compensation. For example, if an electric fault has destroyed your appliances or mould has affected your clothing and bedding, compensation for such damage may mean the cost of repairing or replacing your belongings. 
  • Personal injury – If you have suffered ill health due to disrepair, or anyone who is living in the property, you may be entitled to a claim for personal injury compensation. In the case, the amount of compensation you receive  depend on the impact and severity of your illness or injury and how long your recovery will take. All your financial losses will be recovered for both medical expenses or loss of earnings.
  • Other form of inconveniences you must have faced as a result of your disrepair can also be compensated for. For example, compensation for mould and damp that have made it impossible for you to sleep on your room could be partial rebate of your rent for that period you suffered disrepair. 

Ultimately your compensation amount, depends on the severity of the disrepair you suffered, the level of impact on your life and how long you had to put up with the disrepair.

Can I claim compensation for mould and damp in my social housing property? 

Yes, not only can you claim compensation for mould and damp, you can claim compensation for much more. 

If your landlord has repeatedly acted negligently, breaching that duty of care he owes you as a tenant, causing you one form of suffering or the other, you may be eligible to a claim compensation for housing disrepair.  Usually when it comes to housing association disrepair claims, you could claim compensation for any of the issues below;

  • Insect infestation
  • Damps and mould
  • Defective heating system 
  • Non-functional boiler
  • Unsafe flooring with loose tiles 
  • Unsafe staircases
  • Broken doors
  • Defective windows
  • Leaking pipes 
  • Cracked sanitation equipment
  • Faulty electric connections
  • Leaks from bathrooms, kitchens, roofs, doors, windows, radiators or pipework
  • Defective roofing 
  • Blocked drains
  • Broken sinks 

How we can help

It can be quite tricky understanding housing disrepair claims, what you are entitled to or who is responsible for certain issues or repairs in your home. Usually, a tenancy agreement outlines the responsibilities of both party (landlord and tenant), but it’s not as straightforward as it may seem. 

If you are not sure of your eligibility, we can help. Reach out to us on our housing disrepair helpline today and one of our housing disrepair claims solicitors will be on hand to offer you free legal advice and determine whether or not you have a valid claim.


Our No Win No Fee solicitors for property damage are highly experienced in helping people make claims against local councils and housing associations. When you contact us, you will be guided every step of the way with expert legal advice and support.

For FREE housing advice, call

Call Us 0800 999 7440

No Win No Fee housing disrepair claims 

A conditional agreement (No Win No Fee agreement) is an excellent choice if you are looking to claim compensation without having to worry about the financial implications. Our housing disrepair claims solicitors offer you expert legal services on a No Win No Fee basis. 

You will not be charged any legal fee by our experts until your claim is successful and you have been duly compensated. Generally after a successful claim, you will be required to pay a certain percentage of your total compensation award to cover the cost of hiring our specialist. 

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  • If your landlord has repeatedly ignored your concerns
  • If you have suffered problems due to negligence 
  • If anyone living in your property has suffered personal injury due to disrepair 

Our No Win No Fee housing solicitors can help you make a claim for housing association disrepair. Don’t let your rights as a social tenant be trampled upon by your landlord. We will ensure that your housing disrepair claim is dealt with adequately and compensation recovered.


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